Privacy Policy

This Privacy Policy explains how Aceso (“the Site,” “we,” “us,” or “our”) collects, uses, and
shares your personal information when you visit, use our services, or make a purchase
from helloaceso.com (the “Site”) or otherwise interact with us (collectively, the “Services”).
The terms “you” and “your” refer to users of our Services, including customers, website
visitors, or any other individuals whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing our Services, you consent
to the collection, use, and sharing of your information as outlined here. If you do not agree
with these practices, please refrain from using or accessing the Services.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for
legal, operational, or regulatory reasons. When changes are made, we will post the
updated Privacy Policy on the Site, revise the “Last updated” date, and take any other
actions required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from you through various sources,
as detailed below. The types of information we gather and how we use it depend on your
interaction with us.
In addition to the specific uses listed below, we may use your information to communicate
with you, provide our Services, comply with legal obligations, enforce our terms of service,
and protect or defend our rights and the rights of others.
Types of Personal Information We Collect
The personal information we collect varies based on how you interact with our Site and use
our Services. “Personal information” refers to any data that identifies, relates to, describes,
or can be associated with you. The following sections outline the categories and specific
types of personal information we collect.
Information You Provide Directly
The information you provide to us through the Services may include:

• Basic contact details: name, address, phone number, email.
• Order information: name, billing address, shipping address, payment details, email,
phone number.
• Account information: username, password, security questions.
• Shopping information: items viewed, added to cart, or wish listed.
• Customer support details: any information you provide in communications with us,
such as messages sent through the Services.
Some features of our Services require you to provide certain information directly. While
you can choose not to provide this information, doing so may limit your ability to use
certain features.
Information Collected Through Cookies
We automatically collect certain information about your interaction with the Services
(“Usage Data”). This may include device and browser information, IP address, and details
about how you access and use our Site. We collect this information through cookies,
pixels, and similar technologies (“Cookies”).
Information Obtained from Third Parties
We may also receive information about you from third parties, including vendors and
service providers who collect information on our behalf. Examples include:
• Companies that support our Site and Services, like Shopify.
• Payment processors who collect payment details (e.g., bank account, credit or
debit card information) to process transactions and fulfill your orders.
When you visit our Site, open our emails, or interact with our Services or ads, we, or third
parties we work with, may automatically gather information using tracking technologies
like pixels, web beacons, and cookies.
Any information we obtain from third parties will be handled according to this Privacy
Policy. We are not responsible for the accuracy of information provided by third parties or
for their policies or practices. For more information, see “Third Party Websites and Links”
below.
How We Use Your Personal Information

• Providing Products and Services: We use your personal information to fulfill our
contract with you by processing payments, managing orders, sending notifications,
and facilitating returns or exchanges.
• Marketing and Advertising: We use your information for marketing purposes, such
as sending promotional communications and tailoring advertisements on our Site
and other websites.
• Security and Fraud Prevention: We use your information to detect, investigate,
and prevent fraudulent or illegal activities. If you register an account, you are
responsible for safeguarding your account credentials.
• Communication: We use your personal information to provide customer support,
respond to inquiries, and improve our Services.
Cookies
Our Site uses Cookies to enhance your experience, run analytics, and improve our
Services. For specific details about the Cookies used on our Site, please refer to Shopify’s
Cookie Policy at https://www.shopify.com/legal/cookies. You can manage your Cookie
preferences through your browser settings, though blocking Cookies may affect your
experience and limit functionality on our Site.
How We Share Personal Information
We may share your personal information with third parties in certain situations, including:
• Service Providers: Vendors who perform services on our behalf, such as IT
management, payment processing, customer support, and data analytics.
• Business and Marketing Partners: Companies that help us provide Services and
market to you, including Shopify.
• Affiliates: Companies within our corporate group, as part of our legitimate business
interests.
• Legal and Compliance: In connection with legal obligations, business
transactions, or to protect our rights and the rights of others.
In the past 12 months, we have shared the following categories of personal information:
• Identifiers: Basic contact details and certain order and account information.
• Commercial Information: Order details and shopping preferences.
• Internet or Network Activity: Usage Data.

We do not use or disclose sensitive personal information to infer characteristics about
you.
User-Generated Content
If you choose to submit content, such as product reviews, to public areas of our Services,
please be aware that this information will be publicly accessible. We cannot control how
others may use or share information you choose to make public.
Third-Party Websites and Links
Our Site may contain links to third-party websites. If you choose to visit these sites, please
review their privacy policies and terms. We are not responsible for the privacy practices or
content of third-party sites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal
information from children. If you are a parent or guardian and believe your child has
provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
We take reasonable steps to protect your personal information, but no security measures
are completely foolproof. We recommend avoiding the use of unsecure channels to
transmit sensitive information. The duration for which we retain your personal information
depends on various factors, including legal obligations and the need to resolve disputes.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information,
including:
• Right to Access/Know: Request access to the personal information we hold about
you.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Portability: Request a copy of your personal information in a portable
format.
• Right to Opt-Out: Opt out of the sale or sharing of your personal information or
targeted advertising.

• Right to Limit Use of Sensitive Information: Limit our use of sensitive personal
information.
• Right to Restrict Processing: Ask us to stop or restrict the processing of your
personal information.
• Right to Withdraw Consent: Withdraw consent where we rely on it to process your
information.
• Right to Appeal: Appeal our decision if we deny your request.
You can exercise these rights through our Site or by contacting us directly. We may need to
verify your identity before responding to your request. You may also designate an
authorized agent to act on your behalf, subject to verification.
We will not discriminate against you for exercising any of your rights.

Complaints
If you have any concerns about how we handle your personal information, please reach
out to us using the contact information provided below. If our response does not meet your
expectations, you may have the right to appeal, depending on your location. You can do so
by contacting us using the details provided, or you may choose to file a complaint with your
local data protection authority.
International Users
Please be aware that we may transfer, store, and process your personal information
outside your home country, including in the United States. Your data may also be handled
by our staff, third-party service providers, and partners in these regions.
For transfers of personal information out of Europe, we will use recognized transfer
mechanisms, such as the European Commission’s Standard Contractual Clauses or
similar agreements authorized by the relevant UK authority, unless the destination country
is deemed to provide an adequate level of data protection.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact
us at hello@aceso.com